Shipping policy

Order Processing

Orders are prepared for shipment within 5–7 business days after the order is placed.

Business days do not include weekends or recognized holidays.

The 5–7 business day timeframe refers to order processing before shipment. Carrier transit time begins after the package has been handed over to the shipping carrier.

Shipping Rates

JUEY offers:

Free standard shipping on orders over $99.

For orders below $99, shipping charges are calculated at checkout based on the order, destination, package size, and available shipping method.

Delivery Times

Delivery times vary depending on the shipping carrier, destination, and service selected.

Any delivery estimate shown at checkout begins after the order has finished processing and has been shipped.

Carrier delays caused by weather, transportation issues, holidays, or other circumstances outside JUEY's control may affect delivery times.

Tracking

When available, tracking information will be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at juey.cwd@gmail.com.

We cannot guarantee that an address can be changed once fulfillment or shipment has begun.

Damaged or Missing Packages

If your package arrives visibly damaged, please keep the packaging and contact us with photos.

If tracking shows a delivery problem or your package has not arrived as expected, contact us so we can help review the shipment information.

Local Delivery

JUEY currently does not offer local delivery through the online store.

Questions

JUEY LLC
Email: juey.cwd@gmail.com
Phone: (503) 348-0455