Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, products must be unused, unopened, and in their original condition and packaging.

For products purchased as part of a bundle, all items included in the bundle must be returned together to qualify for a full bundle refund. Partial bundle returns are not eligible for a full refund.

Customers are responsible for return shipping costs for standard returns. JUEY does not charge a restocking fee.

Before returning an order, please contact us at juey.cwd@gmail.com for return instructions. Items sent back without contacting us first may delay processing.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, or contains the wrong item, contact us as soon as possible at juey.cw@gmail.com and include photos of the product and packaging.

If the issue is confirmed to be our error or a shipping-related problem, JUEY will work with you to provide an appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges, when applicable, are not refundable unless the return is the result of an incorrect, damaged, or defective order.

Order Cancellations

Orders may be canceled within 15 minutes of being placed, provided fulfillment has not already begun.

After the cancellation window has passed, the order may need to be handled under our standard return process.

Contact

For return or refund questions:

JUEY LLC
Email: juey.cwd@gmail.com
Phone: (503) 348-0455